WATI
WATI - Status page
Webhook(live.wati.io), Webhook(eu.wati.io)
We have found the root-cause of the webhook retries not behaving as intended and applied a hotfix that reverted the situation.
Thank you once more for the patience, our webhook module is stable again.
After the latest deployment this morning, we received reports from customers that they noticed the webhook for older messages is getting wrongfully retried.
We have identified the cause of the issue, and our team is now focused on implementing a solution.
We will post the next update once the fixes have been deployed, which is expected to happen soon.
We would suggest disabling the webhook for the time being if it triggers custom automation on your end.
Thank you for your extended patience and understanding.
Webhook(live.wati.io), Webhook(eu.wati.io)
We have found the root-cause of the webhook retries not behaving as intended and applied a hotfix that reverted the situation.
Thank you once more for the patience, our webhook module is stable again.
After the latest deployment this morning, we received reports from customers that they noticed the webhook for older messages is getting wrongfully retried.
We have identified the cause of the issue, and our team is now focused on implementing a solution.
We will post the next update once the fixes have been deployed, which is expected to happen soon.
We would suggest disabling the webhook for the time being if it triggers custom automation on your end.
Thank you for your extended patience and understanding.
Team Inbox(eu.wati.io), Team Inbox(live.wati.io)
A fix has been implemented on our side for the issue affecting Facebook Messenger around 10:26 PM HKT.
We suggest that Wati users should send a completely new message instead of resending old messages, as the old messages may still be affected by the issue due to restrictions on the Meta side.
We will continue to monitor the situation and will post another update once we have confirmed more details.
We have investigated the ongoing issue and identified that it is likely linked to a recent change that is implemented by META. Preliminary analysis suggests this change may be the root cause of the problem.
At this stage, we are coordinating with META to validate our findings and obtain their confirmation on the nature. Their input is essential to ensure that any remediation we implement is accurate and effective.
We want to assure you that our team is actively monitoring the situation and is prepared to deploy the necessary fixes as soon as we receive confirmation. We will continue to provide timely updates here as more information becomes available.
Thank you for your patience and understanding.
Dear Team,
We have been alerted about an issue where the Facebook Messenger outgoing messages from WATI Team Inbox is errored out.
Error: " invalid response: missing MessageId "
Our engineering team is currently investigating the problem. Will share more updates soon.