WATI
WATI - Status page
Team Inbox(eu.wati.io), Team Inbox(live.wati.io), Team Inbox(enterprise.wati.io)
The latency issues have been resolved, and all systems are now fully operational.
Our team is performing a thorough post-mortem to identify root causes and prevent recurrence. We sincerely apologize for any disruption this caused to you and your business.
We are currently experiencing latency issues impacting the operational performance of the WATI platform.
Start Time: 1:00 PM HKT
Our engineering team has identified the root cause and implemented mitigation measures to stabilize the platform. Account performance should gradually return to normal shortly.
We are continuing to closely monitor the situation to ensure stability and prevent any further impact.
We sincerely apologize for the inconvenience caused and appreciate your patience and understanding.
- WATI
Campaign(eu.wati.io), Campaign(live.wati.io), Campaign(enterprise.wati.io)
Hi All,
We would like to inform you that the template submission issue has now been resolved.
The incident occurred due to a recent change from Meta. As an immediate measure, we have implemented a temporary hotfix that has successfully restored normal functionality.
Our team is currently working on a long-term solution to ensure this does not recur.
We sincerely apologize for the inconvenience caused and appreciate your understanding and patience.
- WATI
We are currently investigating an issue affecting WhatsApp template submissions with image headers, where some requests are failing during media upload or validation.
Initial analysis indicates this may be related to Meta’s media upload (Resumable Upload API) and validation flow. The issue has been escalated to Meta, and their engineering team is actively investigating.
This may impact template creation and delay campaign execution for some users. We will share further updates as soon as we receive more information.