WATI
WATI - Status page
Onboarding(live.wati.io), Onboarding(eu.wati.io), Onboarding(enterprise.wati.io)
Meta has confirmed that the previous issue affecting the onboarding flow has been fully resolved, and all systems are now operating normally.
If you previously faced issues with connecting a number, Instagram, or Messenger, please try again now.
We apologize for any inconvenience that this may have caused.
We just received confirmation from the Meta team that there's a known platform-wide issue affecting the WhatsApp Embedded Signup registration (Onboarding) flow, not specific to Wati only.
Meta's engineering team is actively investigating and working on a fix.
They have updated the same on the metastatus page - https://metastatus.com/whatsapp-business-apihttps://metastatus.com/whatsapp-business-api
We are currently experiencing issues affecting the Onboarding flow. Our team is actively communicating with Meta, as there seems to be a global issue on their side affecting multiple BSPs.
What is the impact?
Some customers may be unable to connect their number to Wati and see errors like "Wati cannot onboard customers at this time" or "Failed to verify your information".
What's next?
We will provide another update as soon as we have more information from Meta. We apologize for the disruption and appreciate your patience.
Billing(eu.wati.io), Billing(live.wati.io), Billing(enterprise.wati.io)
The issue affecting payment checkout has been fully resolved, and all systems are now operating normally. We've also receive confirmation from our payment gateway service provider that they have concluded that the incident has been fully resolved.
Our team is conducting a full post-mortem analysis along with our vendor to prevent this from happening again. We sincerely apologize for the impact this had on you and your business.
We are currently investigating reports of issues affecting the payment checkout process. Our team has been alerted and is actively working to identify the root cause. We've also contacted our 3rd party vendor that handles our payment gateway, as we found that the issue seems to have originated from their end.
What is the impact?
Some customers may be experiencing failure in purchasing credits, upgrading/downgrading plans, adding/removing add-ons, etc. If you faced this issue, we recommend waiting to attempt any new purchases until this notice is cleared to avoid multiple pending authorizations on your statement.
What's next?
We will provide another update as soon as we have more information. We apologize for the disruption and appreciate your patience.
Billing(eu.wati.io), Billing(live.wati.io), Billing(enterprise.wati.io)
The issue affecting payment checkout has been fully resolved, and all systems are now operating normally. We've also receive confirmation from our payment gateway service provider that they have concluded that the incident has been fully resolved.
Our team is conducting a full post-mortem analysis along with our vendor to prevent this from happening again. We sincerely apologize for the impact this had on you and your business.
We are currently investigating reports of issues affecting the payment checkout process. Our team has been alerted and is actively working to identify the root cause. We've also contacted our 3rd party vendor that handles our payment gateway, as we found that the issue seems to have originated from their end.
What is the impact?
Some customers may be experiencing failure in purchasing credits, upgrading/downgrading plans, adding/removing add-ons, etc. If you faced this issue, we recommend waiting to attempt any new purchases until this notice is cleared to avoid multiple pending authorizations on your statement.
What's next?
We will provide another update as soon as we have more information. We apologize for the disruption and appreciate your patience.