WATI
WATI - Status page
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We see that new messages are being sent and received normally now. If there are failed messages during the incident, please try to resend the messages. In case the issue persists, please contact our team at https://support.wati.io or by using the chat widget button on your Wati account.
We have also located the missing messages and are currently working on restoring them. We will post another update once it's done.
We have killed the queries that were stuck to reduce the load and resolve the performance issues.
Messaging and page load should be back to normal now. We are closely monitoring the system to ensure all services are working properly.
However, messages sent from Wati during the incident may still be stuck with one tick or stuck in sent status. While messages sent to Wati during the incident are still not showing.
Our team is working on recovering the missing messages and status.
Thank you for your utmost understanding while we're working on fully resolve the issue.
We are currently investigating reports of issues affecting general platform stability and messaging (both inbound and outbound) after the recent deployment. Our team has rolled back the deployment, but the issue remains. We are actively working to identify the root cause and resolve it.
What is the impact?
Some customers may be experiencing issues when trying to send and receive messages, accessing certain pages, or executing our APIs.
What's next?
We will provide another update as soon as we have more information. We apologize for the disruption and appreciate your patience.