26th March 2025

live.wati.io Automation sessions not working properly

We have found that some clients are currently facing issues with its automation sessions usage. We currently have our incident team fully focused on finding the root-cause and reverting the situation. Our sincerest apologies and we will be doing our best to resolve this at its soonest.

Update: We have already found the cause of this issue and rolled out a fix. We will be observing for any remaining WATI accounts undergoing this issue. Please, contact our support team for prompt solution in case you are still affected.